Drive customer success as an Enterprise Customer Success Manager. Transform client relationships through onboarding, training, and expansion strategies within the Ottawa-based team.
In this key role, you will oversee enterprise accounts, managing them from initial onboarding through renewal and expansion phases. Your expertise will help foster product adoption and usage while you act as both a strategic advisor and a partner. Building solid relationships with executive sponsors and end users is crucial for driving ROI and ensuring account health.
Key Responsibilities:
• Manage enterprise accounts from onboarding to renewal
• Drive product adoption with training and best practices
• Build relationships with customer stakeholders
• Conduct strategic business reviews and demonstrate ROI
• Identify at-risk accounts and lead resolution plans
Requirements:
• 5-7+ years in Customer Success or Account Management
• Experience in complex relationships and consulting mindset
• Excellent communication and organizational skills
• Ability to leverage data for insights
• Comfortable with challenging customer conversations
Leverage your expertise to enhance customer experiences, optimize adoption, and drive growth in strategic enterprise accounts.
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