Provide essential Tier 1 technical support and resolve user issues efficiently. As the first point of contact, you will assist customers with software issues, password resets, and basic troubleshooting in a collaborative environment.
This role is focused on supporting customers in the public safety sector. You will document interactions, escalate complex issues, and contribute to self-service resources. Strong communication and customer service skills will be vital as you manage Tier 1 support requests efficiently while enhancing knowledge base resources.
Key Responsibilities:
• Serve as first contact for technical support inquiries
• Handle common user error-related issues promptly
• Perform password resets and straightforward software installations
• Triage complex network and server issues for escalation
• Document all interactions in the ticketing system
Requirements:
• Diploma in IT, Computer Systems, or related field
• 0–2 years in technical support or help desk roles
• CompTIA A+ certification preferred
• Basic network and software troubleshooting knowledge
• Must obtain Reliability security clearance for employment
Utilize your technical skills and customer focus to aid in community service enhancements through effective support solutions.
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