Apply on Kit Job: kitjob.ca/job/2fsl0a

Elevate client engagement as a Client Success Specialist in digital commerce. Optimize customer journeys through strategic recommendations and hands-on execution in both SaaS and advertising realms.
This role emphasizes expertise in customer success and digital commerce strategy. You'll be instrumental in onboarding clients, providing tailored guidance, and enhancing product adoption. Your ability to analyze metrics and design training materials is crucial for supporting sponsored and DSP clients in achieving their goals.
Key Responsibilities:
• Own customer onboarding journeys to enhance product adoption
• Respond to queries with expertise via email and Intercom
• Design and maintain knowledge databases and training materials
• Manage advertising campaigns,



including budgeting and targeting
• Analyze trends and metrics to inform client strategies
Requirements:
• Experience in digital sales or media preferred
• Proficiency in Excel with advanced formulas
• Ability to analyze data and extract insights
• Robust organizational and project management skills
• Excellent communication and presentation abilities
Leverage your skills to drive success in a dynamic digital commerce environment, making a tangible impact on client performance.
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Apply on Kit Job: kitjob.ca/job/2fsl0a

📌 Client Success Specialist in Digital Commerce (Toronto)
🏢 Flywheel Digital
📍 Toronto