Drive operational excellence and team development as an Operations Team Manager. Focus on enhancing key performance metrics while ensuring engagement and support for team members.
With 3 to 5 years of experience in client support, you will lead this role with expertise in service delivery. Your responsibilities include overseeing operations, mentoring staff, and facilitating skill expansions. Analyzing results will enable you to identify improvements while upholding compliance with labor policies. Your leadership will shape an empowered and high-performing team.
Key Responsibilities:
• Own daily operations and manage escalations effectively
• Coach team members through regular one-on-ones
• Analyze performance data to identify trends
• Drive improvements in service levels and efficiencies
• Report findings and make strategic recommendations
Requirements:
• 3 to 5 years in supporting client operations
• Experience in a leadership role
• Strong critical thinking and solution-oriented mindset
• Proficient in Microsoft Office tools
• Ability to communicate effectively at all levels
Lead a team committed to operational success while nurturing their growth and career development through effective mentorship and support.
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Apply on Kit Job: kitjob.ca/job/2fskqo
📌 Operations Team Manager Fostering Engagement and Performance Excellence (Toronto)
🏢 Telus
📍 Toronto
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