Step into a pivotal role as a Director of Business Operations and Customer Success, driving efficiency in a thriving data networking workplace. Lead with a strategic vision to improve internal processes while prioritizing customer satisfaction in a hybrid workspace.
You will connect critical business operations across sales, finance, and technical teams, ensuring responsiveness as the network service grows. Leverage over a decade of experience in B2B sectors to design operational frameworks that enable measurable success and enhance customer interactions. Your strategic mindset will be key to proactively addressing challenges in customer success.
Key Responsibilities:
• Architect the Partner Enablement Program for VARs
• Manage the Product Development Lifecycle (PDLC)
• Scale automation of Lead-to-Cash processes
• Develop clear processes for sales and service transitions
• Create standardized definitions for products and services
Requirements:
• Minimum 10 years of operational experience in B2B SaaS or networking
• Experience transitioning to a robust channel model
• Familiarity with Salesforce, ERP tools, and business metrics
• Strong leadership in the context of partnerships
• Excellent strategic thinking and communication skills
Position yourself to influence the next stage of customer success while operationalizing business growth in an exciting new chapter.
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Apply on Kit Job: kitjob.ca/job/2fskf2
📌 Innovative Business Operations Director Focused on Customer Success (Ottawa)
🏢 Hiboonetworks
📍 Ottawa
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