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Global Wealth & Asset Management (GWAM) is the global asset management arm of Manulife and provides fee-based wealth solutions to retail, retirement and institutional customers around the world.

The Manager, Operational Risk Management, will be responsible for assisting the AVP Head of GWAM Risk Center with their mandate to implement and execute an effective risk governance management program, and with overseeing operational risk mitigation activities for the GWAM segment.

Position Responsibilities

- Support the creation and delivery of tools and reports that meet corporate risk, business, client, and regulatory needs.
- Support the GWAM Risk Management Committee with reporting and action plan tracking.
- Review and support the GWAM business Risk Officers for operational risk event management and corrective action plan tracking.
- Consolidate and report incidents, issues, actions, and other risk programs.
- Aggregate various metrics across the GWAM businesses.
- Monitor and maintain key elements of the risk program, including the status and completion of business assessments and change management initiatives.
- Coordinate with other Manulife risk functions for reporting and analysis on corporate risk programs to support risk governance activities across GWAM.
- Build strong relationships with other risk team members to ensure timely, accurate, and efficient management reporting.
- Contribute to Risk Management initiatives and projects.
- Handle ad-hoc requests or inquiries with responsiveness and attention to detail.

Required Qualifications

- 4+ years of experience in risk management, finance, or audit.
- Strong analytical, problem-solving, and critical thinking skills.
- Exceptional attention to detail.
- Ability to collect, analyze, and present data and information effectively.
- Skilled at synthesizing complex information from various sources to identify key insights and issues.
- Excellent written and verbal communication skills.




- Highly organized with an ability to work in a fast‑paced, multi‑stakeholder environment and manage multiple priorities.
- Collaborative team player with a positive, proactive attitude.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, SharePoint).
- Bilingualism (English and French) is a solid asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
- Preferred Qualifications: Familiarity with the Asset and Wealth Management industry is an advantage.

When you join our team

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

Equal Employment Opportunity

Manulife es un empleador que ofrece igualdad de oportunidades. En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía,



religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a

Referenced Salary Location: Montreal, Quebec

Modalidades de Trabajo: Híbrido

$88,800.00 CAD - $138,800.00 CAD

Manulife offers a comprehensive benefits package, including health, dental, vision, short‑ and long‑term disability, life insurance (including accidental death and dismemberment), adoption/subrogation & well‑being, and family employee assistance plans. Employees also have access to retirement savings plans, including pension plans and a global equity ownership program with equal employer contributions, and financial planning and education resources. Our generous paid time‑off program in Canada includes statutory holidays, vacation days, personal days, and sick days.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (

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Apply on Kit Job: kitjob.ca/job/2fsk7f

📌 Manager, GWAM Risk Center (Toronto)
🏢 Manulife
📍 Toronto