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Restaurant Franchise Operations Consultant (open to Toronto or Halifax near major airport)

Full‑time

Job Duration: Regular

International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc.

To provide project management for newly approved locations throughout Canada (and U.S. as needed), manage the process of opening new locations, provide supervision through on‑site visits, and facilitate post‑opening consulting. Utilize knowledge of restaurant operations and staff resources to advise franchisee owners/operators on how to positively impact sales, profits, operating standards and systems, while maintaining or exceeding customer expectations. Protect the Dairy Queen® brand and its trademarks.

Principal Accountabilities

- Function as project manager of newly approved locations and provide leadership and direction to cross‑functional teams, both pre‑ and post‑opening, to achieve the targeted operational and financial key performance indicators within the assigned district.
- Plan, organize, direct and control the activities for new restaurants from approval through transfer to the Operations Division.
- Ensure initiatives are taken on time to meet goals in product quality, food safety, service quality, speed of service, employee morale, productivity and profitability.
- Provide business consulting services to recently opened locations, preparing and analyzing statistical data to improve operations, sales and profitability.
- Train and implement utilization of the PRIDE operating systems and routines to ensure franchisee compliance with ADQ’s policies using learning management systems and brand standard materials.
- Evaluate restaurant facilities and operations, providing recommendations to positively affect overall operations, sales and profitability.
- Monitor franchisee training, ensuring compliance with brand integrity, training schedules and the requisite number of certified managers.
- Become an expert in training, troubleshooting and operating all restaurant equipment.
- Interpret and consult on restaurant equipment layout designs to drive efficiency and compliance.




- Maintain effective communication with field and cross‑functional teams.
- Champion new ideas from the franchise community, capturing best‑demonstrated practices for broader use.
- Assist in the training of operative consultants, specialists and other corporate team members as assigned.
- Manage the operating budget for the position, keeping expenses at or below budget.
- Complete administrative duties promptly, including schedules, travel and expense reports.
- Complete other duties and special projects as assigned.

The Canadian national base salary range for this position is CAD $94,991 – $108,370. The position is also eligible for a bonus. Individual pay is determined by job‑related skills, work location, and education or experience.

Education & Qualifications

- B.A. or B.S. in business, education, marketing, or hotel/restaurant management required (or equivalent) with restaurant operations work experience.
- Must have 3+ years of increasingly responsible restaurant management (direct P/L responsibility for multi‑unit geographically dispersed operations experience) and/or franchise operations management or an equivalent combination of education and experience.
- Robust ability to multi‑task and prioritize multiple projects in a deadline‑driven environment.
- Relationship building skills with the ability to create mutually beneficial relationships with internal and external clients.
- Ability to work quickly in a fast‑paced environment with frequent interruptions.
- Robust analytical skills.
- Creative thinker who can quickly develop innovative ideas across a variety of business units.
- Strong communication skills, able to clearly articulate concepts and programs to various audiences.
- Thorough knowledge of restaurant operations.
- Proficient knowledge of marketing, finance, training, human resources and development.

Required Skills

- Leadership skills: proven ability to lead opening projects independently, solving problems and making robust business decisions with minimal supervision.




- Strong ability to multi‑task and prioritize multiple projects and requests in a deadline‑driven environment; strong planning and goal‑setting skills.
- Ability to work quickly in a fast‑paced environment with frequent interruptions.
- Excellent written and verbal communication skills.
- Well organized with high attention to detail and accuracy.
- Provide excellent customer service to internal and external clients.
- Ability to effectively collaborate in a team workplace and coordinate with other departments to complete projects on time.
- Strong knowledge and familiarity with the quick‑service restaurant industry.

Job requires

- Air and car travel for store openings ranging from one to two weeks, up to thirty (30) weeks per year. Travel is essential and frequency will be dictated by business needs.
- Working on a personal computer for extended periods up to 8 hours per day.
- Ability to work on holidays, evenings, and weekends as necessary to meet project deadlines.
- Able to use all restaurant equipment, including broilers, fryers, soft‑serve machines and blending machines.
- Frequent communication via telephone and email.
- Ability to drive an automobile for store openings; valid driver’s license and clean driving record required.
- Ability to stand on tile and concrete floors for up to 14 hours per day during a restaurant opening.
- Ability to bend, kneel and/or extend arms over head as needed for restaurant operations work.
- Willing to perform all tasks necessary in restaurant operations as part of training for the opening process.

All your information will be kept confidential according to EEO guidelines.

Most positions located out of our corporate office in Burlington, Ontario will work a hybrid work schedule where you will work three collaboration days a week. Additional in‑office time may be required to support team and project needs.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

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Apply on Kit Job: kitjob.ca/job/2fsjvh

📌 Operations Consultant (open to Toronto or Halifax near major airport)
🏢 International Dairy Queen
📍 Toronto