Lead transformational Global Support Operations by harnessing AI and analytics. Drive efficiency and operational excellence while mentoring a high-performing team to enhance the support experience.
As the Manager of Global Support Operations, you'll play a strategic role in executing high-impact initiatives. Collaborate with cross-functional teams to improve processes and scalability, utilizing data-driven insights for measurable outcomes. This role thrives in ambiguity and requires strong leadership in project governance and advanced analytics.
Key Responsibilities:
• Own Global Support Operations and project alignment
• Drive cross-functional efficiency improvements
• Establish operating models for initiative prioritization
• Optimize AI opportunities for process automation
• Mentor a team of Data and Business Analysts
Requirements:
• 7–10+ years in operations or program management
• 3+ years of leadership experience required
• Bachelor’s degree in a related field
• Solid skills in analytics and problem-solving
• Experience with AI tools and coding basics
Elevate operational performance through innovative insights, leadership, and a commitment to continuous improvement.
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Apply on Kit Job: kitjob.ca/job/2fsjsq
📌 Global Support Operations Manager (Ottawa)
🏢 Assent
📍 Ottawa
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