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Job Description

Posted Thursday, April 9, 2026

LOCATION: This position is based in Manitoba

SCHEDULE: Full-time

REPORTS TO: VP, Finance

COMPANY PROFILE:

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. We treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

PURPOSE OF POSITION

This position leads and oversees a team of Billing Support Representatives and Corporate Support Representatives, ensuring efficient billing processes and exceptional customer service. The role supports customers by managing both insured and broker inquiries related to payments, NSF transactions, account reconciliation, and policy-level collections. This role is responsible for maintaining high service standards, optimizing billing workflows, and fostering strong relationships with internal and external stakeholders.

KEY RESPONSIBILITY AREAS

Billing Operations Oversight

- Oversee the application of payments and collections of accounts receivable, ensuring accuracy and timeliness.
- Reconcile outstanding accounts receivables and maintain the accuracy of monthly broker statements and related financial reports.
- Manage and maintain Broker AR files within RRM’s operating systems, ensuring data integrity and compliance.
- Prioritize collection activities in partnership with the Billing Support team and oversee the management of overdue accounts at a policy level.
- Lead process improvement initiatives, operational projects, and reporting enhancements to strengthen efficiency, accuracy and customer experience within billing operations.
- Maintain knowledge of billing and underwriting procedures, providing technical guidance and training to team members.
- Provide testing and validation support for Guidewire Billing Centre updates.
- Serve as a point of contact for insured and broker inquiries concerning payments, NSF transactions, reconciliations, and collections at a policy level ensuring timely and effective resolution.

Corporate Services and Support

- Oversee corporate administration delivered out of the Altona office, ensuring efficient day-to-day operations.
- Maintain knowledge of corporate support procedures and processes to facilitate clerical, mail and processing activity.
- Provide positive solutions-based strategies to support Corporate Support Representatives in resolving customer inquiries and operational issues.
- Lead the development,



administration and maintenance of the corporate support functions including reception, processing, and distribution services.
- Lead and mentor the Billing Support and Corporate Support teams, providing clear guidance, coaching, and accountability.
- Provide training, supervision and ongoing development for direct reports, ensuring they have the skills, knowledge and support to perform their duties effectively.
- Conduct timely performance reviews, assess learning and development needs, and recognize team members through appropriate rewards and acknowledgements.
- Establish team goals aligned with department objectives and RRM strategies.
- Motivate, coach, and hold staff accountable to maintain high service levels and professionalism.
- Maintain and oversee the content of training manuals and operational processes, ensuring they remain accurate, relevant and aligned with evolving business needs.
- Embody and model the following key leadership competencies:

Integrity, Ethics, and Respect

Exemplifies ethical practices, professionalism, and personal integrity in dealing with both internal and external colleagues and stakeholders. Creates a respectful and trusting work environment where sound advice is valued. Encourages the expression of diverse opinions and perspectives, while fostering cooperation. Challenges biases and looks to remove them. Self‑aware and seeks out opportunities for personal growth. Builds a respectful workplace. This competency is the basis for all other competencies.

Strategic Orientation

Visions the future, builds plans, makes decisions, and executes to get there. Intellectually agile, leverages deep and broad knowledge, to build on diverse ideas and perspectives. Creates consensus around compelling visions to support the short and long‑term goals and deliverables of the company.

Motivate and Inspire People

Shows passion for the job. Committed to ongoing improvement of own skills as well as employees’ skills. Inspires and motivates the people they lead. Manages performance, provides constructive and respectful feedback and mentorship to encourage and enable performance excellence. Gives autonomy in important areas of work and involves employees when making decisions that affect them. Is self‑aware and demonstrates a commitment to ongoing learning and development.





Effective Communication

Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood. Tailors’ language, tone, style, and format to match the audience.

Accountability and Results

Enables and manages resources to deliver on the priorities of Red River Mutual, to improve outcomes and add value. Takes personal responsibility for actions and outcomes of decisions and inspires others to do the same. Delivers on business results by using sound critical thinking skills and initiative. Aligns people, work, and systems with the business strategy to harmonize what they do and how they do it to meet business objectives.

Promote Innovation and Embrace Change

Thinks creatively; is open to new ideas and technologies. Champions change. Is flexible and adaptable in meeting changing demands of clients and stakeholders. Uses setbacks as a valuable source of insight and learning. Takes change in stride, aligning and adjusting milestones and targets to maintain forward momentum.

Collaborate and Engagement with Colleagues and Stakeholders

Works collaboratively with colleagues and stakeholders. Gathers input, genuinely values others’ ideas and expertise; willing to learn from others. Works with others to resolve conflicts, by using problem solving and communication skills. Recognizes that the leader alone cannot get the job done. Surrounds self with excellent talent. Builds successful relationships within team, as well as with internal and external stakeholders.

QUALIFICATIONS AND SKILLS

- 10+ years of progressive experience in a billing, accounts receivable or customer service‑related field.
- Post‑Secondary education in Accounting or Business Administration.
- CPA or CIP designation (or working towards) considered an asset, and/or equivalent qualified qualification.
- 2–3+ years of people leadership (billing, AR or shared services teams).
- Proven experience in customer service, including interactions with brokers and other external partners.
- Excellent written and verbal communication skills, ability to work cross‑functionally with Accounting, Operations and IT.
- Strong problem solving, analytics and decision‑making abilities.
- Demonstrated flexibility and adaptability, thriving in high‑volume, deadline‑driven environments.
- Operates with integrity and handles confidential information responsibly.
- Proven conflict management and resolution skills.
- Proficiency with computer systems and software including: Microsoft Office Suite, Microsoft Dynamics, and Guidewire.

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Apply on Kit Job: kitjob.ca/job/2fsjpm

📌 Billing Manager (Altona)
🏢 Red River Mutual
📍 Altona