Apply on Kit Job: kitjob.ca/job/2fsjo6

Join as a Client Support Manager and lead a team to achieve exceptional client service. Manage agent performance, coach individuals, and lead innovative projects in a team-oriented setting.
This managerial role focuses on enhancing team performance and delivering excellent client solutions. You will develop the skills of your team, oversee critical projects, and ensure that all departmental goals are met effectively. A strong background in client support and leadership is essential to succeed in this position.
Key Responsibilities:
• Oversee daily management of support agents
• Review and approve timecards and PTO
• Conduct performance evaluations and 1:1 coaching
• Monitor case resolution and departmental goals
• Lead internal projects and participant initiatives
Requirements:
• 2-4 years of client support experience
• Minimum of 1 year in a leadership role
• Ability to run projects and initiatives
• Strong coaching and communication skills
• Energetic and a positive role model
Leverage your expertise to elevate client support, enhance team capabilities, and drive department-wide initiatives.
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Apply on Kit Job: kitjob.ca/job/2fsjo6

📌 Client Support Manager: Drive Performance and Team Development (Quebec City)
🏢 MRI Software
📍 Quebec City