Elevate client experiences as a Client Experience Analyst focused on Service Quality and Voice of Client. Audit interactions across all channels to ensure service standards and enhance satisfaction through analytical insights.
This full-time position involves monitoring client interactions via various communication channels. You'll be accountable for analyzing client satisfaction data and implementing quality assurance standards. Collaborate with leadership to ensure operational consistency, provide coaching feedback, and address gaps in service delivery that impact client experiences.
Key Responsibilities:
• Audit and analyze client interactions across channels
• Develop quality assurance standards and KPIs
• Identify training gaps and recommend improvements
• Collaborate on service quality calibration
• Lead client satisfaction measurement initiatives
Requirements:
• Degree in business administration or related field
• Minimum 5 years in data analysis, preferably client-focused
• Experience with survey management tools
• Knowledge of contact center quality assurance
• Robust communication and organizational skills
Utilize your analytical skills to enhance client interactions, ensuring alignment with quality standards and driving service excellence.
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Apply on Kit Job: kitjob.ca/job/2fsjls
📌 Client Experience Analyst in Quality Assurance (Vancouver)
🏢 Technical Safety BC
📍 Vancouver
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