Empower payment solutions as a Software Engineering Lead specializing in disputes. Manage issuer-side dispute lifecycles and implement AI-driven systems to optimize efficiency, all while working remotely across the USA.
This leadership role calls for a seasoned engineer passionate about enhancing cardholder dispute processes. You will take charge of mentoring engineers and driving automated solutions, while maintaining effective communication with stakeholders to translate technical issues into strategic improvements. Your goal will be to foster collaboration among cross-functional teams to align on payments strategy and roadmap.
Key Responsibilities:
• Manage comprehensive issuer dispute lifecycles
• Implement AI automation to reduce manual work
• Lead and develop high-performing engineering professionals
• Address complex escalations with customers and networks
• Collaborate with departments for strategic initiatives
Requirements:
• 8–12+ years of engineering experience
• 4+ years in a managerial role
• Expertise in issuer-side disputes and chargebacks
• Solid communication for cross-functional collaboration
• AI-first approach for enhancing workflow
Drive innovation in payment resolutions and elevate team success through your leadership and strategic insights.
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Apply on Kit Job: kitjob.ca/job/2fsjiz
📌 Disputes Software Engineering Lead - Remote (Toronto)
🏢 MQ Referrals Only
📍 Toronto
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