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Overview

SALARY RANGE: Full time (37.5 hours/week), up to $65,000 annually, new vacancy

REPORTS TO: Director of Programs

POSITION SUMMARY

The Motorcycle Training Program Manager is responsible for the effective day-to-day operation and delivery of the Ottawa Safety Council’s (OSC’s) motorcycle training programs. The role ensures programs are safe, compliant, well-organized, and delivered with a high standard of customer service and volunteer engagement.

Working closely with the Director of Programs, who provides strategic oversight of program growth and long-term infrastructure planning, the Program Manager provides operational leadership, identifies improvement opportunities, and contributes informed recommendations to support the program’s sustainability and success.

Competencies

- Operational leadership and accountability
- Volunteer coordination and relationship management
- Customer service excellence
- Planning, logistics, and problem-solving
- Clear communication and collaboration
- Risk awareness and sound judgment
- Adaptability in a seasonal environment
- Integrity and professionalism

Key Responsibilities

- Program Operations & Delivery
- Manage the day-to-day planning, coordination, and delivery of motorcycle training programs.
- Ensure full compliance with the Driver Certification Program and all applicable Ministry requirements.
- Ensure programs operate in accordance with OSC policies, procedures, and safety standards.
- Identify operational risks, track incidents, and implement corrective actions as required.
- Monitor program budgets and manage resources within approved parameters.
- Track and report on key performance indicators, including program participation and customer satisfaction.

- Volunteer & Instructor Support

- Coordinate and support Volunteer Instructors and program volunteers,



fostering positive relationships and clear expectations.
- Serve as the primary operational point of contact for volunteers during the training season.
- Escalate complex volunteer, safety, or performance issues to the Director of Programs as appropriate.

- Administration & Systems

- Maintain and oversee the online registration system for students and volunteers.
- Ensure accurate, timely, and compliant program records and documentation.
- Provide required information to Finance related to payments, volunteer allowances/reimbursements, equipment purchases, and program expenses.
- Respond to inquiries from students, partners, community organizations, and the general public in a qualified and timely manner.

- Fleet, Sites & Vendors

- Coordinate the management, maintenance, and scheduling of the motorcycle fleet.
- Conduct routine site inspections to ensure training locations and equipment meet safety and operational requirements.
- Support efforts to identify and assess suitable training locations, working collaboratively with the Director of Programs and external partners.
- Maintain vendor relationships and support sourcing of equipment and services as required.

- Program Improvement & Growth

- Identify opportunities to improve operational efficiency, program quality, and participant experience.
- Contribute operational insight and recommendations to support program growth and sustainability.
- Support marketing and outreach initiatives to promote programs and increase enrollment.





Qualifications & Experience

- Required:
- 3–5 years of relevant experience in program coordination, operations, volunteer management, or a related role.
- Demonstrated experience working with and/or supporting volunteers.
- Strong organizational, administrative, and problem-solving skills.
- Excellent customer service and communication skills.
- Proficiency with Microsoft Office and online registration or database systems.
- Ability to manage multiple priorities in a seasonal, fast-paced environment.
- Valid driver’s licence, clean driving record, and access to a reliable vehicle.
- English required; French an asset.
- Assets:
- Experience with motorcycle training programs or motorcycles (including riding experience).
- Knowledge of Ministry of Transportation licensing requirements or compliance-based programs.
- Experience with fleet or equipment management.
- Program development or continuous improvement experience.
- Familiarity with local motorcycle retailers or vendor networks.

Working Conditions

- Occasional lifting of items up to 30 lbs.
- Local travel required.
- Occasional evening and weekend work, particularly during peak season (April–June).
- Increased workload during program start-up and delivery periods.

Benefits

- Comprehensive benefits package, including health and dental coverage.
- RRSP matching program to support long-term financial well-being.
- Hybrid work environment, offering a balance of remote and in-office work, dependent on operational requirements.
- Vacation and paid time off, including personal and sick days.
- Professional development opportunities, including training and learning support.
- Meaningful work supporting public safety and rider education across Ontario.

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Apply on Kit Job: kitjob.ca/job/2fsjhm

📌 Motorcycle Training Program Manager (Ottawa)
🏢 Ottawa Safety Council
📍 Ottawa