Become a key player in transforming airport operations as a Terminal Officer. Oversee daily activities, enhance passenger experience, and resolve issues efficiently in a bustling terminal environment.
This role requires a proactive approach to manage terminal services while ensuring compliance with service agreements. You will coordinate operational plans and work closely with various stakeholders including airlines and service providers. Your expertise will directly impact passenger flow and overall service delivery.
Key Responsibilities:
• Oversee daily terminal operations for smooth passenger flow
• Coordinate queue management and resource allocation plans
• Serve as primary contact for stakeholders on operational issues
• Inspect facilities for cleanliness and service level compliance
• Monitor operational processes and implement corrective actions
Requirements:
• Minimum five years in airport/airline operations experience
• Solid communication and customer service skills required
• Knowledge of regulations impacting airport operations
• Ability to manage multiple tasks and analyze data
• Post-secondary diploma or degree preferred
Play a significant role in enhancing operational efficiency and passenger satisfaction in a leading airport.
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Apply on Kit Job: kitjob.ca/job/2fsjcq
📌 Dynamic Terminal Officer Driving Airport Operations and Customer Service (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto
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