- Design, develop, and implement custom solutions within ServiceNow for Asset, Discovery, and CMDB modules.
- - Configure and customize ServiceNow to align with asset/configuration management and discovery processes.
- - Develop and maintain integrations between ServiceNow and other systems for comprehensive asset and configuration management.
- - Create and optimize workflows, business rules, and scripts to automate asset and discovery processes.
- - Implement and maintain the CMDB to ensure accurate and up‑to‑date IT asset information.
- - Develop custom reports and dashboards for asset visibility and management insights.
- - Collaborate with cross‑functional teams to gather requirements and translate them into technical solutions.
- - Conduct thorough testing of developed solutions, including creating and maintaining Automated Test Framework (ATF) scripts.
- - Provide technical analysis and recommendations for improving Asset, Discovery, and CMDB processes.
- - Document all development work, system designs, and operational procedures.
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Qualifications & Skills:
- Bachelor’s degree in Computer Science or equivalent industry experience.
- - Minimum 5 years of experience in ServiceNow development with strong expertise in Asset, Discovery, and CMDB modules.
- - Extensive understanding of ServiceNow configuration, customization, and scripting.
- - Experience integrating ServiceNow with external systems using API, SOAP, REST, and/or JSON web services.
- - Proven track record of developing custom applications and integrations in ServiceNow.
- - Robust understanding of asset/configuration management principles and best practices.
- - Experience with ServiceNow’s Automated Testing Framework (ATF).
- - Excellent problem‑solving skills and ability to analyze complex situations.
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Preferred:
- Knowledge of ITIL processes and their implementation in ServiceNow.
- - Experience with Agile development methodologies.
- - Experience with Integration Hub, Flow Designer, Catalog Item Designer.
- - Relevant certifications: CAD, CSA.