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#EnterTheGame

Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live‑action gaming experiences.

This key position involves facilitation of the games, assisting customers at check‑in, and ongoing upkeep of games and the facility. The role requires thriving in a fast‑paced work environment and confidence in social situations. This position is part‑time, permanent, located at our Winnipeg West store at 3338 Portage Ave.

The Duties And Responsibilities

Game Facilitation

- Be professional in thought, language, and action.
- Exemplify excellence in facilitation, giving customers a great experience.
- Brief new groups thoroughly but concisely prior to the start of their experience.
- Observe customers in the gaming area and provide an explanation if necessary.
- Participate with customers in games if needed to ensure an excellent experience.
- Monitor and be attentive to gameplay, giving timely aid as necessary.
- Handle any malfunctions with support of the Team Leads.
- Maintain a clean and comfortable work environment.

Check‑In Facilitation

- Warmly greet customers when entering or leaving the establishment.
- Verify appointment times and explain the check‑in process.
- Handle cash, debit, credit, or gift card transactions with customers.
- Issue receipts and wristbands.
- Answer customer inquiries and involve a Team Lead if the answer is not sufficient.





Facility Maintenance

- Clean facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
- Paint around the main facility, as needed.
- Aide Team Lead in checking inventory of merchandise.
- Reset and disinfect wristbands.
- Clean and disinfect available lockers and lounge.
- Notify Team Leads immediately of game failures or malfunctions.
- Touch up equipment; glue props, and other unskilled tasks.

The Qualifications

- 1 year of customer service experience is an asset.
- Must be flexible and available to work evenings, weekends, and holidays.
- Strong communication, multi‑tasking, and time‑management skills.
- Must be a people person – energetic, friendly and outgoing, with the ability to command attention in a crowd of people.
- Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am; leaders will work within given availability.

The Perks

- Competitive wage.
- Opportunities for advancement.
- Casual dress.
- Employee discount.
- Fun and dynamic work environment.
- On‑site parking.

Activate is an equal chance employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact which is an email monitored for this purpose.

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Apply on Kit Job: kitjob.ca/job/2fsij7

📌 Game Facilitator (Winnipeg)
🏢 Activate Games
📍 Winnipeg