Transform the client experience as a Manager in New Business Shared Services. This hybrid role fosters collaboration while leading your team to achieve exceptional client service standards.
In this managerial capacity, you will oversee a diverse team responsible for critical operations in New Business and Underwriting processes. Focusing on continuous improvement, you'll enhance service delivery through effective training and support functions. Your leadership will ensure a consistent, client-focused experience across all interactions.
Key Responsibilities:
• Supervise day-to-day shared services operations
• Monitor team performance and service delivery
• Ensure effective resource allocation and planning
• Promote a team-oriented and innovative team culture
• Interact with clients for complex issue resolution
Requirements:
• 4+ years managing operational teams
• Effective communication and collaboration skills
• Strong analytical capabilities for service improvement
• Knowledge of insurance processes is beneficial
• Bilingual (French/English) required for Quebec-based staff
Lead a dedicated team in enhancing client interactions and operational workflows, creating a brighter future for clients and communities.
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Apply on Kit Job: kitjob.ca/job/2fsiab
📌 Hybrid Operational Manager for New Business and Client Services (Toronto)
🏢 Sun Life
📍 Toronto
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