Apply on Kit Job: kitjob.ca/job/2fsi3b

Ready to help shape the future of global media operations?

Our client is looking for a Spanish speaking Customer Success Manager based in Canada to support one of our largest international clients. You’ll play a key role in onboarding thousands of users across multiple markets, ensuring smooth operations, strong adoption, and an excellent customer experience.

You’ll join a fast-growing tech company where collaboration, structure, and innovation go hand in hand.

About our Client

Our client is a centralized media operations platform built for complex marketing campaigns. Trusted by global brands and agencies, we bring planning, execution, tracking, and reporting together in one system – replacing scattered spreadsheets and fragmented tools with clarity, control, and collaboration.

Our client’s platform enables teams to work more efficiently across local and global campaigns, using AI-ready data to support smarter workflows and insights as marketing evolves.

The Role

You will be part of a large international onboarding program, with a mission to ensure users get real value from the platform, projects stay on track, and communication between teams and markets runs smoothly.

You’ll collaborate closely with:

- Our global Customer Success teams in EMEA, the US, and APAC
- The Product team in Sweden
- A global client team based in Europe
- This role combines customer experience, operational support, project coordination, and training.

What you’ll do

Project & delivery

- Coordinate and support onboarding activities across North and South American markets.
- Maintain project plans, timelines, and status reporting.
- Ensure milestones are met and risks are identified early.

Product & quality





- Gather user needs and translate them into structured product requirements.
- Lead UAT, testing, and feedback loops.
- Act as a bridge between users and product teams for bug prioritization and improvements.

Training & support

- Guide users through onboarding and tool adoption.
- Run regular training sessions and product updates.
- Maintain training materials and documentation.
- Provide proactive, high-quality customer support through structured case handling and daily ticket management in ServiceNow, ensuring timely resolution and an excellent customer experience.

Client & team collaboration

- Serve as a main point of contact for regional client stakeholders.
- Lead regular status meetings with both clients and internal teams.
- Ensure alignment on expectations, priorities, and delivery.
- Some international travel may be required depending on business needs.

Who you are / What you bring

- 4–5 years of experience in project management, customer success, or a similar role (preferably in B2B SaaS or tech).
- A bachelor’s degree in business, marketing, communications, project management, or a related field.
- Experience working in cross-functional and international environments.
- Comfort working in an operational, hands‑on support role with ticketing systems (ServiceNow or similar).
- Robust communication skills in English & Spanish (French is a plus).
- A structured, proactive, and solution‑oriented mindset with a genuine interest in customer experience and process improvement.

What we offer

- Competitive salary and benefits.
- The opportunity to work with a high-profile global client.
- A truly international and collaborative work environment.
- A role where your impact will be visible and meaningful.
- A fast-growing company with strong focus on innovation and quality.

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Apply on Kit Job: kitjob.ca/job/2fsi3b

📌 Spanish speaking Customer Success Manager – Media Operations & Campaign Workflow Platform (Ottawa)
🏢 Glenborn
📍 Ottawa