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Role Mission We are looking for a Customer Data Lead to join our North American team in Toronto and take ownership of client-specific data operations. In this role, you’ll ensure our customers receive best-in-class data services—whether it's regulatory content feeds, bespoke reporting, or integration support. Key Responsibilities Data Service Delivery & Ownership Own end-to-end delivery of CUBE’s customer-specific data services in North America. Ensure regulatory data feeds, exports, and custom content mappings are delivered accurately, on time, and to specification. Maintain a deep understanding of CUBE’s regulatory content architecture and platform capabilities. Operational Excellence Manage SLAs, delivery milestones, and data quality controls for assigned customers. Develop and maintain documentation for customer data processes and mappings. Identify opportunities to improve efficiency through automation and standardization. Cross‑Team Coordination Partner with our Customer Delivery team to support onboarding and ongoing delivery needs. Work closely with Product, Engineering, and Content Operations to troubleshoot and resolve client‑specific data requests.



Influence internal roadmaps by feeding back client data requirements and patterns. Leadership & Strategy Define and track metrics for customer data delivery success, quality, and satisfaction. Contribute to the evolution of the global Customer Data Services model within CUBE. Required Skills & Experience 5+ years in a client‑facing data delivery, analytics, or operations role within SaaS or data/RegTech companies. 2+ years overseeing data delivery or implementation project(s). Robust technical fluency in data manipulation (SQL, Excel, APIs) and data validation practices. Familiarity with regulatory data, legal tech, or compliance platforms is a strong asset. Preferred Attributes You bring structure and rigor to complex delivery projects. You think like a customer and act like an owner. You thrive in ambiguity and are comfortable scaling new processes. You have excellent communication and documentation skills. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2fshz7

📌 Customer Data Lead (Toronto)
🏢 CUBE Content Governance Global
📍 Toronto