Refine client interactions through the Voice of Client as a Client Experience Analyst. Analyze and report service quality, ensuring alignment with established standards while driving client satisfaction enhancements.
In this full-time role, you will track and evaluate client interactions across multiple channels to maintain high service standards. Your insights will shape client satisfaction strategies, contribute to training initiatives, and ensure compliance with organizational standards. Engage with cross-functional teams to provide feedback and drive continual improvement.
Key Responsibilities:
• Monitor client interactions for service quality compliance
• Recommend enhancements to training programs
• Partner with stakeholders on client satisfaction initiatives
• Administer satisfaction surveys to gather insights
• Report on quality metrics and propose actions
Requirements:
• 5 years of experience in client service analysis
• Background in survey management and VoC tools
• Familiarity with quality assurance in contact centers
• Excellent interpersonal and feedback skills
• Solid organizational capabilities
Apply your expertise in client experience to enhance service quality, fostering improvements guided by insightful analysis and cross-team collaboration.
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Apply on Kit Job: kitjob.ca/job/2fshw9
📌 Voice of Client and Service Quality Analyst (Vancouver)
🏢 Technical Safety BC
📍 Vancouver
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