Enhance member satisfaction as a Client Experience Advisory Agent. Provide personalized support, address needs, and promote financial empowerment through creative solutions and exceptional service.
In this full-time on-site role, you will play a crucial part in enriching the member and client experience. With a focus on cooperative values, your responsibilities include advising on banking transactions, promoting products, and bridging connections to specialized support as necessary. Your efforts will greatly contribute to business development and client relationships.
Key Responsibilities:
• Support clients with technological tools for self-service
• Promote products and services to meet client needs
• Assist clients with fraud issues and refer them accordingly
• Stay updated on industry standards and services
• Ensure compliance with security and risk management
Requirements:
• High school diploma in a related field
• 2 years of relevant experience required
• French language skills are mandatory
• Strong customer focus and effective communication
• Tech-savvy with adaptability in various situations
Empower clients through exceptional service while promoting innovative financial solutions and ensuring the smooth operation of transactions.
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