Step into the role of a Customer-Focused Member Support Associate and provide exceptional remote service. Handle inbound calls and resolve a variety of member issues with professionalism and empathy.
In this dynamic position, you will utilize your customer service experience to navigate systems and meet quality standards. Candidates with strong problem-solving skills and a multitasking ability in fast-paced environments will find this chance rewarding. Prepare for a robust training program that equips you for success.
Key Responsibilities:
• Manage inbound member inquiries and concerns
• Navigate systems to ensure effective resolutions
• Deliver outstanding customer services consistently
• Adapt efficiently to changing priorities
• Achieve internal service quality standards and KPIs
Requirements:
• Completion of post-secondary education
• Minimum 2 years of experience in customer service
• Strong problem-solving and multitasking skills
• Must accommodate shift adjustments with notice
• Communication style grounded in empathy
Leverage your skills to enhance member experiences while enjoying the flexibility of working from home.
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Apply on Kit Job: kitjob.ca/job/2fshfo
📌 Customer-Focused Member Support Associate Working Remotely (Edmonton)
🏢 CAA South Central Ontario
📍 Edmonton
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