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Overview

Experienced leader to mentor a team committed to delivering an exceptional customer experience. Supervise adjusting staff, maintain an inventory of files, and ensure compliance with company policies and procedures in an agile work environment.

Responsibilities

- Interviewing and training new staff in procedures and job related functions.
- Coordinate and supervise daily activities of staff.
- Advanced customer and carrier relationship skills.
- Communicate appropriate information to staff.
- Identify problem areas related to performance and personnel issues.
- Identify and participate in training and developmental needs of staff.
- Review job performance, hiring and merit reviews.
- Manage productivity as per company best practices.
- Handle Mid Level Claims Inventory of 30 to 40 files.
- Conduct audits and file reviews.
- Diary and report management.
- Other duties as assigned.

Skills

- Good quantitative, analytical and communication skills.
- Knowledge of all job related functions of subordinates.
- Adjusting, negotiating skills and thorough knowledge of Product Standards and provincial laws and regulations.
- Solid understanding and experience of General Liability and Product claims.
- Exceptional organizational and time management skills.

Qualifications

- Appropriately licensed and/or certified in all provinces where claims oversight is provided.
- Strong leadership skills with the ability to lead a team of technical and skilled employees.
- Good interpersonal skills, ability to work in conjunction with administration, management,



supervisory and staff positions.
- Advanced client and carrier relationship skills.

Experience

- College/University degree preferred.
- Partial or full completion of CIP.
- Licensing in appropriate provinces.
- 5 years adjusting experience.

Compensation and Benefits

On top of a competitive salary, the role offers a range of benefits:

- Flexible medical & dental coverage to meet household needs.
- Life, Dependent Life and AD & D Insurance options.
- Retirement savings including RRSP with company match, TFSA, pension and more.
- Employee Stock Purchase Plan.
- Educational expense reimbursement.
- Employee assistance programs.
- Discounted gym membership (GoodLife Fitness).
- Opportunity for flexible work arrangements.
- Paid sick days & personal days.
- Employee education recognition program.
- Employee referral bonus program.

Equal Employment Opportunity

Gallagher embraces diversity and is an equal opportunity employer. We prohibit discrimination and are committed to reasonable accommodations for all applicants and employees.

Artificial intelligence is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre‑determined qualifications.

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Apply on Kit Job: kitjob.ca/job/2fsgn2

📌 Claims Team Lead (Toronto)
🏢 Gallagher Bassett
📍 Toronto