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Overview

PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Operations Supervisor. About Life At PetSmart: At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits

- Paid Weekly
- Health & Wellness Benefits*
- Group Registered Retirement Plan (RRSP) with company match
- Paid Time off for full time associates
- Associate discounts
- Tuition Assistance
- Career pathing
- Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership

- Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
- Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching for growth, and providing feedback into associate performance reviews, disciplinary actions, and promotions.
- Delegate and validate completion of daily tasks.
- Lead and direct associates when acting as the leader on duty.
- Address and administer associate complaints and grievances.
- Recognizes and celebrates associates driving overall associate engagement.

Store Operations and Overall Store Experience

- Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.




- Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
- Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
- Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
- Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps;) and Code of Ethics.
- Shared responsibility with store opening and closing procedures to uphold the brand promise.
- Complete monthly cycle counts and address discrepancies.
- Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
- Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store.
- Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
- Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed.
- Follow company Policies and Procedures to prepare for and receive new store-owned pet arrivals. Ensure pets are healthy to move to sales floor after quarantine period.

Qualifications

- 2+ years of retail supervisory experience in a customer-focused environment.
- Full-time availability required; flexibility in schedule; ability to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.




- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory Responsibility

- No direct reports, however, expected to guide and support the development of other associates.
- Provide feedback on associate performance to direct supervisor.
- Act as the Leader when other Leaders are not in the store, including supervising associates, assigning tasks, and addressing concerns.

Essential Physical Demands And Work Environment

- Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Reach with hands and arms; stoop, kneel, crouch, talk and hear. Specific vision abilities required; reasonable accommodations may be made for disabilities to perform essential functions.
- Frequently lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds.
- Occasionally exposed to moving mechanical parts, wet environments with pet hair; moderate noise, with possible exposure to higher noise levels; exposure to live animals and handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. You’ll create moments that matter and be part of a diverse, pet-loving team.

PetSmart is an Equal Opportunity Employer. We provide equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout the application process, upon request and as required by law.

This job summary describes the general nature and level of work and is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Pay is determined by experience, training, skills, and store location. This position is paid on an hourly basis and is eligible for benefits as described at

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Apply on Kit Job: kitjob.ca/job/2fsgl9

📌 Retail Operations Supervisor (Nanaimo)
🏢 PetSmart
📍 Nanaimo