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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Production Support Engineer (REMOTE – Vancouver) to join our team in Vancouver, British Columbia, Canada.

Production Support Engineer

About the Role

We are seeking a Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience.

Key Responsibilities

- Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
- Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
- Provide customer-focused support, ensuring timely communication and resolution of incidents.
- Review existing systems and propose/implement enhancements for scalability and reliability.
- Perform root cause analysis and recommend break‑fix solutions for code and database issues.
- Collaborate with cross-functional teams including business, risk, and IT stakeholders.
- Participate in on‑call rotations and provide support during off‑hours/weekends as needed.
- Document incidents, resolutions, and system changes for knowledge base and audit purposes.

Preferred Experience

- 4+ years experience in .NET Production application support.
- 2+ years experience with ETL tools such as Informatica or Microsoft SSIS.




- 1+ year experience with AWS cloud services.

Preferred Skills

- Strong expertise in .NET and ETL tools (Informatica or SSIS).
- Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML.
- Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability.
- Skilled in query performance optimization and database tuning.
- Experience in upgrading, configuring, and debugging existing systems.
- Strong problem‑solving skills for triaging complex issues and handling escalations.
- Familiarity with modern data security and privacy practices.
- Excellent communication skills and ability to work across diverse teams.
- Process‑oriented mindset with adaptability to change.
- Commitment to SLA adherence and delivering high‑quality customer support.
- Willingness to provide after‑hours and weekend support when required.
- Strong organizational and time‑management skills.
- High integrity in handling confidential information.

Nice to Have

- Knowledge of the Insurance industry is a plus.

Basic Qualifications

- Minimum 5 years Application Management experience.

Equal Opportunity Employment

NTT DATA is an equal chance employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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Apply on Kit Job: kitjob.ca/job/2fsggx

📌 Production Support Engineer-REMOTE-Vancouver
🏢 NTT DATA
📍 Vancouver