Apply on Kit Job: kitjob.ca/job/2fsfwm

The Opportunity

As a Customer Success Representative , you’ll guide homeowners through every step of their journey from the moment they sign on with Jetson to the day their system is installed. You’ll be their trusted point of contact—ensuring paperwork, approvals, and installations are seamless and stress‑free.

You’ll collaborate with internal teams to keep projects moving efficiently, proactively manage customer expectations and deliverables, and make sure every homeowner feels supported and excited about their electrification journey. This is a highly proactive role where previous experience in customer service is not suitable.

What You Will Do

- Guide customers through all pre-installation steps to ensure they are install-ready, including:
- Coordinating Home Energy Assessments (HEAs) (with partners)
- Ensuring energy efficiency upgrades are completed (with partners)
- Supporting income-based rebate and loan application submissions
- Helping homeowners obtain strata or HOA approvals when needed, including reviewing electrical reports and educating strata councils on electrical loads
- Managing scheduling for walk-throughs and installations
- Taking a proactive and persistent approach, leveraging video conference sessions (Google Meet), phone, text/SMS, and email
- Handling requotes as needed, collaborating with field operations managers and sales




- Proactively following up with homeowners in the 30 days leading up to installation to ensure all requirements are met
- Serving as the primary point of contact for homeowners after a sale closes with a deposit
- Maintaining clear communication with internal teams (Sales, Operations, and Installers) and ensuring accuracy across all customer files to keep projects on track
- Tracking key customer milestones and reporting progress within Jetson’s CRM system

What You Bring

- A results-driven, sales-minded approach and pride in moving customers efficiently through a process
- Excellent communication skills in English—friendly, confident, and empathetic—whether on the phone, email, or video calls
- Organized, able to thrive in a fast-paced environment, and love keeping multiple projects moving smoothly
- Passion for clean energy, sustainability, and helping people make the switch to electrified homes
- 1–3 years of experience in Customer Success, Account Management, Sales, or a related field that is not customer service
- Experience working in a CRM system (e.g., HubSpot, Salesforce)
- Comfort working in a startup or growth-stage environment
- Bonus: Experience in home improvement, clean energy, or electrification industries

Job Type

Full time

Pay

$60,000 - $75,000 per annum

Benefits

- Extended Health Care
- Vision Care
- Life Insurance
- Disability Insurance
- Education Support

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Apply on Kit Job: kitjob.ca/job/2fsfwm

📌 Customer Success Representative (North Vancouver)
🏢 Jetson Home
📍 North Vancouver