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Reference: NWM/668 • Working Hours: Full Time – 37.5 hours per week (Monday – Friday 9:00 AM – 5:00 PM).

Salary: £24,891 per annum rising to £25,691 after 6-month probation.

Location: You will be based within the South Norfolk area.

- Travel to other locations where necessary. The role includes lone-working within GP practices and/or other appropriate community venues. A valid driver’s license, access to a vehicle, and business insurance are essential. Mileage is reimbursed at 45p per mile for cars, after deducting the mileage between your home and work base.

The Service

Based in GP surgeries located across Norfolk and Waveney, working with local surgeries and Primary Care Networks (PCNs) to reduce the number of people with mental health issues re‑presenting to their GP. This includes support/signposting to access Hub‑based and Wellbeing services to build increased community resilience for the service user and free up GP and secondary services consultation time for wider system benefit.

In addition to working with patients 14+ on their mental health, staff may be upskilled in specialisms such as Dementia, Bereavement, ADHD/Autism, Children and Young People, Family, and 18‑25 year olds. This is not an exhaustive list and can be discussed during interview.

The Role

You will work alongside the wider team and NSFT staff to support a reduction in the number of people with mental health issues re‑presenting to their GP, and support/signpost to Hub‑based and Wellbeing services to build community resilience for the service user and free up GP and secondary services consultation time for wider system benefit.

Responsibilities

- Work with partners to support clients with access to appropriate mental health support.
- Provide personalised support for clients in a person‑centred and holistic way.
- Seek ways to continuously improve services for clients and their families.
- Provide support to PCN partners.
- Connect with external VCSE agencies, Norfolk County Council (NCC), Early Help Hubs, NSFT,



health professionals, Wellbeing Service, Social Prescribers, contractors, and the education sector.

The Ideal Candidate Will Have

- Commitment to empower and support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Experience of supporting people with their mental health within a qualified setting.
- Excellent understanding of recovery principles.
- Understanding of social, economic and environmental factors and their impact on communities, individuals, their families and carers.
- Experience of partnership/collaborative working and building relationships within internal services and external organisations.
- Experience of data collection, client record management systems and using tools to measure the impact of services.
- Driving licence and motor vehicle, and a willingness to travel across your locality on a regular basis.

How To Apply

Candidates are required to complete an application form. The link to the application form can be found here: Norfolk and Waveney Mind - Application Form.docx . Once downloaded and completed, submit your application via the “Apply for this job” link. If you need to contact us, please contact the HR Department on .

Equity Statement

We welcome applications from people of all ethnicities, genders, sexual orientations, socio‑economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.

Safeguarding Statement

Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.

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📌 Primary Care Network (PCN) Recovery Worker - FTC (Treherne)
🏢 Norfolk and Waveney Mind
📍 Treherne