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About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands and ambassadors, creating a community for both sports fans and fashion lovers. The company is expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principle Duties and Responsibilities

People & Training

- Act as Manager on duty for scheduling issues, customer complaints, etc., when Store Manager is not present.
- Manage store associates through LIDS Training Programs, goal setting for sales and tasks, and regular follow up when Store Manager is not present.
- Administer progressive discipline, including verbal and written warnings in the absence of the Store Manager.
- Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives and store success.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
- Schedule and staff the store, including calling in associates during unexpected peaks when the Store Manager is not present.
- Participate in LIDS Training Programs and adhere to set goals for sales and tasks with regular follow up.
- Assist in recruiting and training store personnel on proper store operations and procedures.
- Encourage compliance with established company policies, procedures and guidelines including safekeeping of inventory, funds and property.




- Other duties as assigned.

Customer Experience

- Lead and execute Selling 101 strategies to achieve KPIs, sales targets, and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment, including escalations, urgent requests, and finding a resolution to “make it right.”
- Educate customers about membership programs or special offers when in-store.
- Adhere to current visual guidelines including merchandising, signage, and store cleanliness.
- Maintain a qualified appearance consistent with Company Dress Code Policy.

Additional Principal Duties and Responsibilities

Operations

- Execute operations-focused directives, promotions, and initiatives from Lids HQ.
- Follow Policies & Procedures Manual to maintain a safe work environment.
- Maintain store technology and equipment (e.g., MPOS, Lids Custom) with daily audits and maintenance as instructed.
- Maintain store facilities and supplies by handling service requests and replenishment as needed.
- Manage cash operations including opening/closing the till, counterfeit protection, and bank drops.
- Prepare store for inventory audits and support as needed to ensure inventory accuracy.
- Open and close the store as required per Operations procedures.

Product & Inventory Management

- Protect company assets within policy guidelines.
- Assist in preparing store work schedules for proper coverage within wage guidelines.
- Manage store inventory including receiving, transferring, price changes and counts.
- Organize the backroom to maximize efficiency and productivity.
- Execute layout, visual merchandising, and product presentation strategies, including window activations and seasonal changes.
- Maintain store appearance through day-to-day VM and store actions.
- Execute pricing signage and promotional presentation adjustments during operating hours to align with sell-through strategy.

Job Required Knowledge & Skills

- High school diploma or equivalent plus one year relative experience.
- Ability to produce sales results while minimizing loss.
- Strong interpersonal and verbal communication skills.
- Ability to work unsupervised.

Preferred Job Required Knowledge & Skills





Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary. Full-time employees may be eligible for a monthly store sales bonus and a 40% employee discount, along with benefits including PTO, health, vision, dental, and 401(k).

Education

Reports To

- Store Manager

Pay Transparency Statement

The hourly range for this position is $19.00 - $20.00, which represents base pay only. The base pay offered will consider internal equity and may vary depending on geographic region, knowledge, skills, scheduled hours, and experience. A monthly store performance bonus may be provided as part of the compensation package depending on role and organizational level. Full-time employees are eligible for Medical, Dental, Vision, 401(k), PTO, and additional benefits such as pet insurance and more. A cell phone stipend may be provided in certain locations as required by law.

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications to perform the essential duties of the role, with or without reasonable accommodation, and must meet applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment. Current or future visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies you and relates to you. The categories of Personal Information we collect include name, email, address, contact information, employment history, and education history. We collect and use this information for HR and business management purposes, including evaluating candidates. We may conduct background checks as permitted by law. Where required by law, including local ordinances, any criminal history information will be evaluated with regard to its relevance to duties.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an application may email A Talent team member will respond as soon as possible. This email is for reasonable accommodation requests only.

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Apply on Kit Job: kitjob.ca/job/2fsel8

📌 Assistant Store Manager FT (Sarnia)
🏢 Lids
📍 Sarnia