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Job Title

Quality Complaint Specialist

Location

123 Eastside Drive, Etobicoke (on site, 5 days a week)

Pay Range

The anticipated base salary for this position is between $68,000 and $72,000 per year. Exact salary depends on experience, skills, education, and budget.

Responsibilities

- Primary point of contact for assessing, investigating, and resolving product quality complaints, including daily review, triaging, and ensuring timely processing and regulatory adherence.
- Act as a Subject Matter Expert (SME), collaborating cross‑functionally (e.g., Production, R&D;, Supply Chain) to lead high‑complexity investigations, identify root causes, and determine effective Corrective and Preventive Actions (CAPA).
- Serve as the Quality SME to identify and mitigate compliance or regulatory risks, and develop and oversee CAPAs to prevent recurrence and drive continuous improvement.
- Support Quality Audit activities, including planning and conducting internal audits, maintaining audit‑ready documentation in accordance with Good Documentation Practices (GDP), and guiding stakeholders to address opportunities for improvement.
- Participate in upstream activities, including Vendor Certification and assessments, to ensure raw material and packaging integrity.
- Consistently apply a high‑level, end‑to‑end perspective, synthesising information, constructively challenging assumptions, and clearly articulating complex reasoning to translate analysis into strategic, sustainable solutions.




- Proactive collaborator building strong working relationships across all levels, facilitating open communication, aligning departmental priorities, and translating regulatory requirements into actionable strategies while acting as a key liaison during internal and external audits.
- Must travel to multiple sites within the GTA (Greater Toronto Area).

Skills and Qualifications

- Post‑secondary degree in a scientific field such as Chemistry, Biology, Biochemistry, or Pharmacy.
- 3–5 years professional experience in Quality with deep expertise in investigative methodologies (e.g., 5 Whys, Fishbone).
- Proficiency in triaging complaints and authoring technical reports that meet stringent audit standards.
- Experience performing internal quality audits and assisting in the closure of audit findings.
- Regulatory knowledge: demonstrated fundamental understanding and practical application of Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP), ISO 22716, Health Canada NHP, US FDA OTC.

EEO Statement

DECIEM is an equal‑chance employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for the recruitment process and require accommodation, please let us know.

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Apply on Kit Job: kitjob.ca/job/2fse86

📌 Quality Complaint Specialist (Toronto)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Toronto