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WHAT IS THE OPPORTUNITY?

As a Senior Manager, Network & Security Operations, you will lead a team of highly skilled Senior Network and Security Analysts responsible for the operational excellence, reliability, and security of RBC's critical global datacenter network and security infrastructure. You will drive operational discipline, team development and continuous improvement while managing a multi‑domain team across SD‑WAN Networking, Security Operations, App Delivery & VPN. This leadership role combines deep technical expertise with people management, SRE adoption, and modernization initiatives to reduce incident response times, automate manual toil, and build a high‑performing operations team that supports RBC's digital transformation and global banking operations 24/7.

WHAT WILL YOU DO?

- Lead a team of Senior Network and Security Analysts, providing coaching, mentorship and performance management to drive team capability, retention and career growth.
- Oversee 24/7 operations of network and security infrastructure services (including SD‑WAN, firewalls, load balancers, remote access, DNS) ensuring high availability and a security posture aligned to SLAs.
- Drive operational excellence through incident management, root‑cause analysis, problem management and continuous improvement, establishing standards for triage, escalation and knowledge documentation.
- Champion SRE practices and automation adoption across the team; define observability requirements, build runbook libraries and identify automation opportunities to reduce manual toil.
- Participate in major incident leadership (MIMT) and escalation management workflows, providing technical expertise and stakeholder communication during critical infrastructure events.
- Collaborate with Engineering, Cloud Operations and Integration teams on infrastructure improvements, technology refreshes,



migrations and operational readiness.
- Identify and mentor talent for succession planning, recommend promotions and foster continuous learning through training, certifications and emerging technology exposure.
- Represent the team in vendor calls, vendor management and technology evaluations, providing an operational perspective on platform design, optimization and lifecycle management.

WHAT DO YOU NEED TO SUCCEED?

- 5+ years of enterprise network and/or security operations experience, with 3+ years managing technical teams.
- Deep technical expertise in network and security infrastructure (routing/switching, firewalls, load balancing, remote access/VPN, IPS/IDS, DDoS, DNS or cyber‑ops).
- Proven incident management and troubleshooting experience; able to lead complex RCA and implement permanent solutions for critical infrastructure issues.
- Strong team leadership and people‑management skills, comfortable with hiring, performance management and difficult conversations.
- Experience with SRE practices, observability or automation in operations (runbooks, monitoring, toil‑reduction initiatives preferred).
- Excellent communication skills: able to articulate technical issues to non‑technical stakeholders and mentor diverse skill levels on the team.

NICE TO HAVE

- Experience in financial services (banking, trading, payments) or other mission‑critical environments where operational reliability is paramount.




- Familiarity with cloud operations or multi‑cloud environments (AWS, Azure, hybrid cloud models).
- Exposure to automation tools, Infrastructure‑as‑Code or scripting (Python, Ansible, Terraform).
- Industry certifications: CCNP, Palo Alto Certified, ITIL Expert or equivalent vendor/security certifications.

WHAT’S IN IT FOR YOU?

- Competitive Total Rewards Program including bonuses, flexible benefits, stock options and comprehensive health/wellness coverage.
- Strong mentorship from leadership and a clear career pathway supporting development through coaching and management opportunities.
- Leadership of a high‑performing team; opportunity to build culture, mentor talent and drive organizational transformation (SRE adoption, modernization initiatives).
- Opportunity to impact RBC’s operational resilience, supporting critical infrastructure affecting billions in daily transactions globally.
- Work in a dynamic, collaborative and innovative environment focused on digital transformation and emerging technologies (AI, automation, cloud integration).
- Comprehensive career development: industry conferences, certifications, training programs and exposure to cutting‑edge technology initiatives.
- Flexible work/life balance with remote work options, competitive PTO and parental leave.
- Access to diverse career opportunities across RBC, internal mobility, cross‑business exposures and international assignments.
- Join a purpose‑driven organization committed to supporting communities, sustainability and social impact.

Location: RBC Centre, 155 Wellington St W, Toronto, Canada

Hours (per week): 37.5

Employment Type: Full time

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026‑03‑30

Application Deadline: 2026‑04‑30

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Apply on Kit Job: kitjob.ca/job/2fse5u

📌 Senior Manager - Network Security Operations (Toronto)
🏢 RBC
📍 Toronto