Lead the charge in enhancing water utilities as a Senior Customer Success Manager. Utilize your strategic mindset to foster relationships and drive measurable value in a hybrid role.
In this position, you will guide utilities through an impactful customer journey focused on value realization. As a crucial post-implementation partner, you will engage various stakeholders to secure alignment and progress. You’ll create success plans, implement change management strategies, and ensure every interaction maximizes value to elevate the platform’s utility across organizations.
Key Responsibilities:
• Build and maintain post-implementation customer relationships
• Create shared Success Plans with outcomes and timelines
• Drive customers through structured value journey
• Engage users and executives for robust alignment
• Lead change management tailored to real-world processes
Requirements:
• 3–5 years in SaaS Strategic Customer Success
• Proven change management skills
• Ability to build multithreaded relationships
• Excellent communicative clarity and intent
• Customer-centered and mission-driven mindset
Shape the future of water utilities by delivering intentional customer success strategies that enhance efficiency and satisfaction across teams.
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Apply on Kit Job: kitjob.ca/job/2fse05
📌 Strategic Customer Success Manager Driving Water Utilities' Transformation (Toronto)
🏢 Klir
📍 Toronto
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