Lead the evolution of enterprise customer support as a Senior Manager. Elevate teams, implement AI solutions, and enhance the customer experience for government agencies.
In this high-impact role, you'll manage a team that fosters growth and accountability. Your responsibilities include refining premium support programs, orchestrating effective escalation processes, and integrating AI tools. Collaborate closely with cross-functional teams to ensure exceptional service delivery while guiding the function's expansion.
Key Responsibilities:
• Lead and develop a supportive team culture
• Build premium support programs for enterprise clients
• Own AI strategy for the support function
• Manage escalations and post-incident reviews
• Oversee knowledge management initiatives
Requirements:
• 5+ years in post-sale technical leadership
• Experience in enterprise SaaS platform support
• 3+ years in incident response leadership
• Proven use of AI tools in support operations
• Familiarity with KCS methodologies and metrics-driven operations
Transform customer support by leveraging AI, fostering talent, and ensuring outstanding service for enterprise customers.
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Apply on Kit Job: kitjob.ca/job/2fsdye
📌 Enterprise Customer Support Manager (Vancouver)
🏢 Clariti Cloud
📍 Vancouver
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