Join as a Bilingual Technical Support Analyst, providing vital assistance across IT operations. Focus on user satisfaction and operational efficiency during digital transformation.
This role, requiring in office presence five times a week, offers a chance to manage IT incidents and enhance service fulfillment in both corporate and retail environments. You will troubleshoot issues, manage service requests, and foster effective communication with users while utilizing Microsoft technologies like M365 and Dynamics 365.
Key Responsibilities:
• Deliver technical support through various channels
• Track and resolve service requests within SLAs
• Diagnose connectivity and software issues
• Oversee user onboarding/offboarding with Active Directory
• Improve processes and maintain documentation
Requirements:
• 2+ years in a Service Desk or Desktop Support role
• Knowledge of ITIL principles
• Familiarity with Microsoft 365 and Dynamics 365
• Bilingual fluency in English and French
• Ability to travel occasionally for support needs
Enhance your career providing crucial technical support and experiencing a transformative digital journey.
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Apply on Kit Job: kitjob.ca/job/2fsdsb
📌 Technical Support Analyst - Bilingual (Fredericton)
🏢 Insight Global
📍 Fredericton
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