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Overview

Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta: The World’s Identity Company™
Okta is the leader in Identity management and The World’s Identity Company™ . Our mission is to build a more secure world . Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents .

Top brands trust Okta . We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

Okta Platform Focus: Workforce Identity Solutions
Location: Remote (Must be based within 50 miles of downtown Bellevue, WA office, working in the Pacific time zone). Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

This role is integral to the Strategic segment team , managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future .

As a Senior TAM, you will focus exclusively on Workforce Identity , serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

- Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
- Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
- Privileged Access Management (PAM): Privileged Access.
- Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Responsibilities

- Strategic Customer Partnership & Influence: Build deep, long-lasting relationships with customers as their go-to technical advisor.
- Earn Okta trusted advisor status with customer identity owners and technical leadership,



known as the primary point of contact for technical leaders.
- Apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
- Collaborate with customers to design identity strategies aligned with their business objectives.
- Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
- Help expand customers' adoption of the Okta footprint through additional use cases and improved security posture.
- Use knowledge of Okta's differentiators to secure the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy

- Demonstrate advanced problem-solving skills, capable of dissecting complex problems and orchestrating effective solutions.
- Proactively identify risks and create mitigation plans, establishing actions and ownership and driving resolutions.
- Able to handle most customer technical escalations independently, or with the CSM when needed.
- Manage competing priorities with minimal impact on delivery and ensure follow-through on all activity.
- Represent and advocate for the customer with cross-functional teams, supporting policies and decisions that are in the company's best interests.
- Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement

- Serve as a thought leader, providing best practices, workshops, and training.
- Generate vertical/use case insights and thought leadership to enhance customers' security posture.
- Develop repeatable assets and strategies to deepen TAM engagement.
- Mentor peers and upskill the team.
- Contribute to adoption and retention strategies, sharing customer patterns and leading execution.
- Lead project tasks or initiatives to improve TAM processes and knowledge.

What You'll Bring To The Role

- Requires 8+ years of related experience or 6+ years with a Master's degree.
- 3+ years as a Technical Account Manager (TAM) or similar role (Technical Consultant, Product Management, or Solution Architect).
- 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
- Education:
- BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
- Certifications: Okta Certified, CISSP, or equivalent.

- Technical Mastery (Workforce Identity Focus):

- Proficient with Okta feature sets and platforms to design or architect solutions for customer use cases.
- Ability to adapt quickstart or code samples to customer requirements.
- Support TAM peers on technical challenges.

- Solid understanding of identity federation and access control technologies (e.g., SAML 2.0, OAuth, OpenID Connect).
- Experience with legacy applications in hybrid IT environments and non-standard applications.
- SaaS deployment experience (e.g., Salesforce, Box,



Office 365, Workday).
- Lifecycle management to third-party systems and applications (Workflows, HR-driven provisioning, SCIM).
- Enterprise applications to provide identity to applications or leverage external apps to drive business processes.
- Security and performance monitoring and 3rd party signals integrations (SIEM, MDM, WAF).
- Awareness of augmentation of identity protocols and flows needing additional review.

Communication & Leadership

- Excellent communication skills; translate complex topics into actionable insights.
- Convey complex ideas clearly and persuasively.
- Set expectations and communicate goals with customers at various levels, up to CxO.
- Set and enforce appropriate boundaries with internal and external stakeholders.
- Track and influence customer health metrics across a portfolio of accounts.

Location

- This position should be located within 50 miles of our Toronto office.

Compensation & Benefits

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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:$155,000—$194,000 USD

The Okta Experience

- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by Recent York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at

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Apply on Kit Job: kitjob.ca/job/2fsdnn

📌 Sr. Technical Account Manager, Okta Strategic Customers (Toronto)
🏢 Okta for Developers
📍 Toronto