Drive player retention and account management excellence as a Team Lead. Mentor a skilled team while ensuring compliance and leveraging data to develop strategic relationships in a hybrid setup.
In this leadership role, you will focus on developing team members into experts while prioritizing customer development and retention. You will also engage in compliance and risk management, ensuring adherence to all relevant standards. Your expertise in building relationships will propel both team development and player satisfaction.
Key Responsibilities:
• Develop strategies to enhance player retention and performance
• Oversee account management and address player escalations
• Ensure compliance with risk and anti-fraud regulations
• Cultivate a high-performance culture through KPIs
• Collaborate with internal stakeholders and drive improvement initiatives
Requirements:
• 5+ years relationship management experience
• 3-5 years managing diverse teams
• Solid proficiency in CRM and tech platforms
• Client-focused with emotional intelligence
• Ability to recommend effective solutions
Harness your leadership skills to create meaningful relationships and sustain high levels of player satisfaction and retention.
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Apply on Kit Job: kitjob.ca/job/2fsdi9
📌 Team Lead for Player Retention (Toronto)
🏢 VGW
📍 Toronto
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