Seasonal Customer Experience Representative at Indigo. Dedicated to telling stories and creating experiences, Indigo is a Canada-wide cultural department store offering opportunities across our retail stores, distribution centres, and home office. We seek bright, energetic, customer-focused people who can help bring our mission to life in Indigo, Indigospirit, Chapters and Coles stores.
Responsibilities
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo’s High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to an environment where health and safety are a top priority and where everyone participates in ensuring the safety of each other and our customers
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
Qualifications
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability,
flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods
- Ability to lift medium to large items, up to 40 pounds, using appropriate equipment and safety techniques
- Availability to work a adaptable schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages are an asset
Additional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We value diversity and inclusion and strive to be an equitable employer. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.