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Work Location

Toronto, Ontario, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

$44,000 - $55,400 CAD

Job Description

Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function. Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Customer

- Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalates processing or operational issues as needed
- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
- Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder

- Complete assigned workload to meet SLA requirements for service and productivity
- Understand and apply operating policies and procedures
- Exercise discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
- Support the timely and accurate completion of business processes and procedures
- Escalate non- standard or high-risk activities as necessary
- Support and participate in process improvement opportunities
- Ensure due diligence to support accuracy of all transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team

- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement,



and share ideas
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or helpful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth

- Works within well-defined guidelines, accountable for completing routine transactions or repetitive processes within a standardized framework and generally with limited financial impact
- Completes standard transactions using a limited number of systems and/or applications
- Executes through a prescribed, established or documented set of parameters / procedures
- Limited to low decision-making authority
- Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion
- Limited or first level (initial) interaction with internal partners
- Focus of work is on the completion of day to day processes or activities, may include weekly or monthly routine activities
- Requires entry or working level knowledge of processes / procedures
- Generally reports to a Team Manager

Experience And/or Education

- Undergraduate degree/college diploma preferred and/or
- 0 – 1+ year relevant experience

Benefits

- Base salary and variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking advantages and discounts
- Career development and reward and recognition programs

Training & Onboarding

Training and onboarding sessions will be provided to ensure the candidate has everything needed to succeed in the new role.

Additional Information

This job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own set of regulations and requirements.

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Apply on Kit Job: kitjob.ca/job/2fsdcm

📌 Operations Officer I, TD Auto Finance (Toronto)
🏢 TD Securities
📍 Toronto