Deliver exceptional IT support as an IT Support Desk Specialist. Resolve technical issues for users while working in a hybrid environment in Stoney Creek, Ontario.
This position provides essential technical assistance across platforms, ensuring users can operate efficiently. Duties include logging issues in ServiceNow, assisting with software rollouts, and ensuring preventative maintenance and safety measures are upheld. Your ability to stay current with technological trends will guide strategic recommendations that enhance overall user experience.
Key Responsibilities:
• Facilitate IT support via calls and emails
• Document resolutions and maintain ServiceNow records
• Assist in software releases and updates
• Conduct preventative maintenance on systems
• Collaborate with IT peers for security compliance
Requirements:
• Degree or diploma in computer science or related
• Background in troubleshooting and call logging
• Proficient in network and PC operating systems
• Experience with Exchange and SCCM applications
• Strong organizational and analytical skills
Enhance the user experience by providing exceptional IT support and creative solutions in a collaborative environment.
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Apply on Kit Job: kitjob.ca/job/2fsbxn
📌 IT Support Desk Specialist (Hamilton)
🏢 FirstOntario Credit Union
📍 Hamilton
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