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Job Description & Summary

Reporting to the Director of Solutions Architecture, within our Products & Technology organization, the Senior Conversational AI Solution Architect will provide the prospect to invest in new business models that leverage our knowledge and design technology solutions for the growing digital market. Each new solution focuses on data-driven platforms or other intellectual property-based solutions that leverage emerging technologies and new business models with a primary focus on Conversational AI (voice + chat). Through the process of designing new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.

The Opportunity

As a Senior Conversational AI Solution Architect at the Senior Manager level, unlock your potential and embrace the chance to drive meaningful outcomes that will elevate your career. Your role will include, but isn’t limited to:

- Solution the development of AI projects executed by Development teams
- Provide technical guidance regarding tools, frameworks, and platforms specifically for conversational AI and real-time voice experiences
- Design and optimize Azure application and infrastructure architectures to support scalable, secure, low-latency conversational systems
- Lead the development and deployment of AI solutions, with emphasis on voice-enabled conversational agents and enterprise integrations
- Architect real-time voice conversation experiences, including streaming audio pipelines, turn-taking, interruption/barge-in, and session lifecycle management
- Define architecture patterns for conversation orchestration, tool integrations, and knowledge grounding to support task completion and accurate responses
- Be actively involved in business development activities to identify and research opportunities on new/existing clients
- Support the Enterprise Architecture processes
- Shape and deliver digital products to meet clients' expectations




- Assist Enterprise Architects in assessing technology solutions and participate in business development activities
- Supervise and support Vendor's developers
- Execute periodical code reviews

What You'll Bring

Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

- Bachelors or Masters degree in Computer Science or Engineering
- Azure (Solutions Architect or Developer) and Microsoft Development Certifications preferred
- Extensive hands-on experience in large-scale software solution implementations
- Knowledge and expertise regarding solutioning AI initiatives
- Proficiency in Azure services and tools like Azure DevOps
- Exposure to leading Azure AI technologies such as Azure AI Foundry and Azure AI Speech (including voice-enabled solution patterns)
- Agent orchestration, tool/function calling, workflow design, and resilient fallback patterns
- Knowledge grounding (RAG), enterprise search/indexing, evaluation and quality measurement
- Conversational AI (Voice) stack expertise across Azure AI Foundry and Azure AI Speech, including real-time speech/audio, and WebSocket event model
- Real-time voice fundamentals in low-latency async/event-driven architectures and telephony/voice channel integration
- AI development frameworks and deployment on Azure
- Building scalable AI assets for low/no-code platforms
- Service-oriented, event-driven, and microservices architectures knowledge
- Note: This role does not require professional engineering licensure

PwC Canada—Our Approach

PwC Canada is committed to cultivating an inclusive, hybrid work environment. PwC Canada acknowledges that we work and live across Turtle Island and the lands of Indigenous Peoples.



We strive to allyship and respect in our workplace.

Compensation & Benefits

The salary range for this position is $137,600 - $187,600. Base salary is determined by your skills, experience, qualifications and work location. Eligible employees may participate in variable incentive pay programs. We are committed to offering competitive compensation and adhere to relevant pay transparency legislation. Details about our total rewards package are provided during the hiring process.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. You’ll be part of diverse teams helping public and private clients build trust and deliver sustained outcomes. We offer a meaningful work environment, ongoing development, competitive compensation, inclusive benefits, and flexibility programs to help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at PwC Canada. We are committed to accommodation during the application, interview, and employment processes.

Education

(if blank, degree and/or field of study not specified) Degrees/Field of Study required or preferred: see above

Certifications

(if blank, certifications not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Required Skills

ATDD, acceptance testing, analytical thinking, API management, application development, CI/CD, communication, data analysis, debugging, design, enterprise architecture, leadership, programming (C#, C++), problem solving, system design

Desired Languages

(If blank, desired languages not specified)

Additional Information

Are you ready to make a difference? You can grow exponentially at PwC and unlock new value by applying your unique perspective and talents. This is a newly created role reflecting our commitment to growth and delivering distinctive value for our clients and stakeholders.

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Apply on Kit Job: kitjob.ca/job/2fsbka

📌 Senior Conversational AI Solution Architect (Toronto)
🏢 PwC Management Services
📍 Toronto