Apply on Kit Job: kitjob.ca/job/2fsbiy

Drive customer retention as a dedicated Billing Support Specialist. Engage customers through insightful conversations, resolving billing inquiries and enhancing their value from the subscription experience.
This role focuses on fostering customer satisfaction while directly addressing billing and subscription questions. You will be instrumental in discussing cancellation concerns, leading with confidence, and guiding clients toward solutions that promote long-term success. By partnering with cross-functional teams and adapting to evolving processes, your contributions will enhance the overall customer experience.
Key Responsibilities:
• Respond to inquiries via phone, chat, and email
• Lead value-driven conversations with at-risk customers




• Utilize a consultative approach to diagnose issues
• Engage escalated situations, ensuring resolution
• Collaborate with teams to improve customer insights
Requirements:
• Experience in high-volume, customer-facing environments
• Proven ability to influence customer outcomes
• Solid verbal and written communication skills
• Results-driven mindset to achieve retention goals
• Competence with cloud-based technology
Empower customers through exceptional billing support and proactive engagement, driving their success and satisfaction.
#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2fsbiy

📌 Customer-Centric Billing Support Specialist (Toronto)
🏢 Jobber
📍 Toronto