Take charge as a Bilingual Contact Center Supervisor, managing remote teams effectively. Enhance service delivery and lead agents through daily operations while fostering a positive work setting.
This leadership role focuses on coordinating call center operations and managing a dedicated team. You will ensure the team meets performance goals while providing guidance and training on best practices. Your expertise will also play a key role in resolving escalated issues and facilitating team morale during challenging calls.
Key Responsibilities:
• Oversee daily operations of call center agents
• Support team with coaching and feedback
• Monitor call compliance and service standards
• Manage variable staffing based on call volume
• Guide agents during crisis situations
Requirements:
• Fluency in English & French is essential
• 3+ years in a supervisory position in customer service
• Proficient with PC software like Microsoft Office
• Experience with workforce management systems preferred
• Excellent communication and leadership qualities
Lead your team to excel in customer interactions and foster a supportive environment while managing a remote contact center.
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Apply on Kit Job: kitjob.ca/job/2fsak9
📌 Dynamic Bilingual Contact Center Supervisor for Remote Teams (Mississauga)
🏢 Teladoc Health Canada
📍 Mississauga
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