Apply on Kit Job: kitjob.ca/job/2fsaiz

Shape the future of customer service as a hands-on Customer Service Manager, focusing on team efficiency, coaching, and enhancing client loyalty in a call center context.
In this influential role, you will lead a group dedicated to delivering exceptional service while fostering employee development through tailored support and coaching. Your capacity to influence policies and procedures will transform operations and improve overall efficiency. Collaborate with various stakeholders, ensuring that your team works cohesively toward common objectives within the larger commercial banking advisory framework.
Key Responsibilities:
• Mobilize teams to enhance service quality
• Coach employees to improve skills and satisfaction




• Engage in transformation projects for operational efficiency
• Solicit feedback to identify process improvements
• Maintain partnerships to achieve shared goals
Requirements:
• Bachelor’s degree with 6 years or a Master’s with 4 years relevant experience
• Proven experience in personnel management
• Robust coaching and team development expertise
• Excellent change management skills
• Previous call center experience is beneficial
Lead with empowerment and drive your team's success to inspire exceptional service experiences for clients.
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Apply on Kit Job: kitjob.ca/job/2fsaiz

📌 Innovative Customer Service Manager Driving Team Growth and Efficiency (Edmonton)
🏢 National Bank of Canada
📍 Edmonton