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Position Title: Regional Administrator

Position Type: Regular/Full-Time – OPSEU represented

Locations: Vaughan, Ottawa, London, Thunder Bay

Job Band: 3

Hiring Range: $25.83 to $31.79/hour

Hours of work: 36.25 hours/week

Reporting to: Regional Manager, Apprenticeship Services

Applicability: Internal/External Applicants

Overview

The Regional Administrator provides comprehensive administrative and front‑line reception support to ensure the smooth and efficient operation of Skilled Trades Ontario’s Regional Office. The incumbent serves as the first point of contact for all visitors, callers, and external stakeholders, delivering courteous and professional customer service while managing visitor access, directing inquiries, and maintaining a welcoming office environment. Responsibilities also encompass a range of administrative tasks such as financial and non‑financial data entry, research and report preparation, calendar and meeting coordination, document management, and facilities‑related tasks including building access coordination, vendor liaison, and office equipment supply management.

Responsibilities

Administrative Support

- Perform financial and non‑financial data entry and maintain accurate records.
- Handle sensitive information with discretion and ensure compliance with privacy policies.
- Maintain building access and manage employee and guest access cards.
- Liaise with staff, vendors, and contractors to facilitate office repairs and maintenance.
- Maintain office furniture and equipment; arrange repairs, service, and supplies such as toner, paper, and postage meter rates.
- Schedule meetings, manage calendars, and assist with booking meeting rooms or virtual conferencing tools.
- Organize, file,



and retrieve documents (physical and digital), including scanning and archiving.
- Assist with tracking and reconciling office expenses or petty cash.
- Perform research on assigned topics and prepare research findings.

Reception

- Provide courteous and professional service to all visitors and callers, resolving minor inquiries or complaints when possible, and triaging inquiries to the appropriate personnel.
- Receive and direct incoming visitors, including couriers, deliveries, contractors, and clients, to the appropriate staff member or office area.
- Maintain visitor logbook and issue visitor passes.
- Assist general office administration support, including receiving and preparing mailings, couriers, and ordering office supplies/refreshments.
- Help maintain a clean and organized reception, common and kitchen areas of the office.
- Answer and direct incoming calls and emails professionally; take messages or respond as appropriate.
- Assist in implementing visitor safety protocols and emergency evacuation procedures.
- Other duties as assigned by the Regional Manager.

Qualifications

- Post‑secondary education is preferred.
- Demonstrated 2–5 years’ experience as a receptionist or administrative assistant.

Knowledge

- Reception best practices, procedures, and STO standards for front‑line services.




- STO organizational structure and services to route calls to the appropriate department/unit or staff member.
- Secretarial and administrative practices to support an assigned manager/supervisor and team.

Skills

- Strong interpersonal skills with the ability to work courteously and cooperatively with management, clients, and other stakeholders.
- Effective oral and written communication, including the ability to relay information clearly and concisely.
- Ability to work independently, taking initiative as required and as part of a team.
- Demonstrated ability to support organizational change initiatives, contributing to a positive and adaptable work environment.
- Experience with computer and data systems, including Microsoft Word, Excel, PowerPoint, Outlook, Teams, and Adobe Acrobat Pro.

What STO Offers

- Work‑life balance
- Comprehensive health and dental benefits
- RRSP matching (up to 6%)
- Employee Assistance Program (EAP) through TELUS Health with employee perks

Equal Opportunity Employment

Skilled Trades Ontario embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Skilled Trades Ontario’s Accommodation Policy, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Skilled Trades Ontario. We welcome applications from all qualified persons.

Skilled Trades Ontario is an equal chance employer.

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Apply on Kit Job: kitjob.ca/job/2fsac8

📌 Regional Administrator (Mississauga)
🏢 Skilled Trades Ontario / Métiers spécialisés Ontario
📍 Mississauga