Apply on Kit Job: kitjob.ca/job/2fs9i0

Elevate customer satisfaction as a Customer Experience Manager. Oversee front-end operations, manage store expectations, and ensure a friendly shopping environment while leading omnichannel strategies.
In this essential leadership position, you will drive compliance with state-of-the-art operating procedures, support your team’s development, and plan exciting in-store events. Your efforts will directly influence customer experiences and team performance, as you manage key operational aspects including shrink and safety initiatives as well as cash handling.
Key Responsibilities:
• Ensure compliance with operational standards
• Coach and observe customer experience team performance
• Lead in-store events and promotions
• Administer shrink and inventory procedures
• Assist with cash reconciliation tasks
Requirements:
• Experience in retail management preferred
• Robust skills in leadership and coaching
• Customer service expertise
• Flexibility to adapt work hours
• Physical capability to perform essential tasks
Empower a culture of excellent customer service and operational excellence by leveraging your expertise and passion for the retail industry.
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Apply on Kit Job: kitjob.ca/job/2fs9i0

📌 Customer Experience Manager Leading Front-End Operations and Service (Brantford)
🏢 Michaels Stores
📍 Brantford