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## Customer Experience Manager, Modern Work**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at**Ingram Micro has earned Great Place to Work Certification for in Canada! This prestigious recognition reflects our commitment to our people and our culture.****Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!****This position is a hybrid role based in our Mississauga, ON or Montreal, QC office with the prospect to work 2 days remotely per week.****Role:** Accountable for managing a strategic portfolio of accounts across both East and West Territories, with a focus on Microsoft 365, security solutions, and Copilot. Drives account growth through strategic business planning, pipeline development, and collaborative co-selling initiatives.**Responsibilities:*** Represent and communicate the value proposition of integrating Microsoft 365, Microsoft Security and Copilot with other business systems, such as ERP, CRM, or third-party applications to ensure seamless data flow and process automation.* Generate and maintain a pipeline of new business. Initiate contact to identify and qualify new revenue opportunities.* Responsible for proactive renewals management.* Focus on improving Net Revenue Retention (NRR) by driving customer success, expanding account value, and minimizing churn through strategic engagement and solution alignment.* Deliver key partner business planning milestones within the Partner Lifecycle framework, ensuring partner alignment and consistent customer engagement across the lifecycle stages.* Introducing Ingram Micro solutions and strategy to existing partners.* Drive Net new customer adds to existing partner base.* Builds and maintains effective relationships for an assigned group of reseller accounts that may include major strategic resellers within a geographic or industry focus.* Onboard new partners and existing partners aligning their Microsoft 365 business to Ingram Micro.* Oversee the proposal generation process. Lead negotiations, coordinate the decision-making process, and promptly resolve objections to close sales.* Lead Partner Monthly and Quarterly Business Reviews (MBRs/QBRs) to align performance metrics, identify growth opportunities,



and strengthen strategic collaboration.* Consult with prospects and clients to assess their business needs and solution to sell using Microsoft 365 offerings to effectively address business requirements.* Follow up with prospects to review proposed solutions, negotiate changes and advance deals to closure.* Manage the sales cycle by leading Microsoft 365 recurring revenue subscription opportunities, including but not limited to leads, opportunities, quotes, orders, and invoices.* Educate and support other Ingram Micro employees in the Microsoft 365 space to help close business.* Creates demand for the organization's products and services by raising their profile with resellers.* May travel up to 10% (which includes, Canada and US travel) However, mainly GTA travel.**What you bring to the role:*** College Diploma or Degree (or additional relevant experience in a related field).* Minimum 5-8 years of account management and/or business development experience and ideally have experience selling Microsoft 365 solutions.* Assisting partners with enablement and building their own successful practice.* Must be a self-starter, motivated, and organized.* MS-900: Microsoft 365 Fundamentals certification is required for this position and the successful candidate must either have this certificate prior to or complete it within 2 months of their start date.* SC-900 certification is an asset.* Bilingual in French and English is a strong asset.* *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.The typical base pay range for this role across Canada is $80,000 - $95,000 CAD per year. The ranges above reflects the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support,



paid time off, RRSP Matching and much more!**Equal Opportunity Statement**As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.**Ingram Micro’s Commitment to ESG (Environment, Social & Governance)**Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here –Ingram Micro est une entreprise technologique de premier plan pour l’écosystème mondial des technologies de l’information. Grâce à notre capacité à joindre près de 90% de la population mondiale, nous jouons un rôle essentiel dans le canal de vente informatique à l’échelle mondiale, en apportant des produits et des services des fabricants de technologies et des fournisseurs de services infonuagiques aux experts en technologies interentreprises. Notre portée commerciale, notre portefeuille diversifié de solutions et de services et notre plateforme numérique Ingram Micro Xvantageᴹᶜ nous distinguent. Apprenez-en davantage à**Ingram Micro a obtenu la certification Great Place to Workᴹᶜ pour au Canada! Cette prestigieuse reconnaissance reflète notre engagement envers nos employés et notre culture.****Viens joindre notre équipe où tu feras en sorte que la technologie se concrétise de façon surprenante. Façonnons l’avenir – ce sera un parcours amusant!****Ce poste est un rôle hybride basé dans nos bureaux de Mississauga (ON) ou de Montréal (QC) avec la possibilité de travailler à distance 2 jours par semaine.****Rôle :**
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Apply on Kit Job: kitjob.ca/job/2fs9dd

📌 Customer Experience Manager, Modern Work (Mississauga)
🏢 Ingram Micro
📍 Mississauga