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Downtown Toronto (CN Tower / King and Spadina / Railway Lands / Harbourfront West / Bathurst Quay / South Niagara / YTZ), Canada

- City Downtown Toronto (CN Tower / King and Spadina / Railway Lands / Harbourfront West / Bathurst Quay / South Niagara / YTZ)
- Country Canada

Job Description

Position: ServiceNow DiscoveryEngineer / ITOM Specialist

Location: Toronto, ON (Hybrid)

JobID#: RQ00187

Duration: 6 Months

Role Overview

We are seeking a highly skilled ServiceNow DiscoveryEngineer / ITOM Specialist with strong experience in Software Asset Management (SAM) and Hardware Asset Management (HAM). This role focuses on designing, implementing, and optimizing advanced ServiceNow Discovery and Service Mapping solutions to ensure accurate and reliable CMDB population, while supporting overall SAM, HAM, and ITOM maturity across on‑premises and cloud environments.

Key Responsibilities

- Design, configure, and manage MID Servers to support secure and scalable ServiceNow Discovery operations
- Develop and maintain custom Discovery probes, sensors, and patterns for accurate identification and classification of infrastructure components
- Ensure high-quality CMDB population to support SAM and HAM use cases, including data accuracy, completeness, normalization, and lifecycle alignment
- Implement and support Service Mapping to accurately map application services and dependencies
- Leverage Discovery data to improve software normalization, entitlement accuracy, compliance, and audit readiness for SAM
- Support hardware lifecycle visibility, normalization, and governance through reliable Discovery outcomes for HAM
- Integrate ServiceNow Discovery with third‑party tools and platforms to enhance automation and data enrichment
- Apply strong knowledge of network protocols (SSH, SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processes
- Configure and manage credential‑based access for secure discovery across multiple platforms




- Collaborate with infrastructure, cloud, security, ITAM, and architecture teams to align Discovery, SAM, and HAM with enterprise standards
- Monitor and continuously improve Discovery and Service Mapping coverage, success rates, and data quality
- Support CMDB, SAM, and HAM governance, best practices, and maturity initiatives

Required Qualifications

- Proven experience implementing ServiceNow Discovery and ITOM solutions
- Strong hands‑on experience with:
- MID Server configuration and management
- Custom Discovery probe, sensor, and pattern development (required)
- Service Mapping implementations (required)
- Demonstrated experience supporting SAM and HAM processes using Discovery and CMDB data
- Deep understanding of network protocols and infrastructure technologies
- Experience with on‑premises and cloud discovery (AWS, Azure, and/or GCP)
- Strong knowledge of CMDB data models, CSDM, and ITAM best practices
- Experience integrating ServiceNow with external systems and tools
- Excellent problem‑solving and troubleshooting skills

Experience Requirements (Must Have)

- 5+ years of experience designing, configuring, and managing MID Servers
- 5+ years of experience developing and maintaining custom Discovery probes, sensors, and patterns
- 5+ years of experience ensuring high-quality CMDB population for SAM and HAM
- 5+ years of experience implementing and supporting Service Mapping
- 5+ years of experience troubleshooting discovery using network protocols (SSH, SNMP, WMI, HTTP/HTTPS, etc.)

Certifications (Required – One or More)

- ServiceNow Discovery Certification
- ServiceNow ITOM Certification
- ServiceNow SAM Certification
- ServiceNow HAM Certification

Nice to Have

- Knowledge of Event Management or other ITOM modules
- Familiarity with enterprise architecture frameworks

Soft Skills

- Robust analytical mindset with attention to detail
- Automation‑focused and continuous improvement approach
- Strong communication and stakeholder management skills

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Apply on Kit Job: kitjob.ca/job/2fs99f

📌 ServiceNow Discovery Engineer (Toronto)
🏢 Symbiotic Group
📍 Toronto