Lead a high-performing team as a Senior Manager in Performance and Capacity Management. Focus on minimizing production outages while implementing PCM tools to optimize service-level objectives (SLOs).
This critical role requires a technology background with at least 10 years in financial technology. You will oversee the creation and maintenance of SLOs for Infrastructure Operations, implement tools like Dynatrace and Splunk, and ensure that daily operations align with comprehensive risk practices. Your leadership will foster an inclusive work setting and deepen client relationships through customer-focused strategies.
Key Responsibilities:
• Enhance client relationships through customer-centric initiatives
• Accountable for SLO creation and reporting in operations
• Lead PCM tools implementation and modifications
• Drive tech and automation improvements for SLO efficiency
• Foster performance and inclusion among engineering teams
Requirements:
• Bachelor's degree in technology or a related field
• Over 10 years industry experience preferred
• Strong background in technology service management
• Expertise in PCM tools such as Dynatrace and Splunk
• Proven ability to lead and motivate teams
Drive technological advancements and enhance client satisfaction through strategic SLO management and tool optimization.
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Apply on Kit Job: kitjob.ca/job/2fs96c
📌 Performance Management Senior Architect (Toronto)
🏢 Scotiabank
📍 Toronto
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