Apply on Kit Job: kitjob.ca/job/2fs8wm

Job Overview

CRH Canada is hiring a Customer Experience Representative - Acton, Ontario .

This position gives you the chance to grow your career while taking on work that matters. You’ll have the opportunity to deepen your expertise, learn new skills, and contribute to initiatives that make a real impact on our business. It’s a role where your experience is valued, your ideas are heard, and your development is supported. We want you to succeed and continue building your future here at CRH Canada.

The Customer Experience Representative (CER) plays a key role in delivering an exceptional end‑to‑end experience for our Dufferin customers. As the first point of contact, the CER is responsible for accurately entering orders, troubleshooting job‑site issues, and ensuring seamless delivery execution. This includes dispatching trucks and coordinating closely with internal teams to support safe, timely, and efficient service. The CER also supports day‑to‑day administrative tasks and contributes to departmental improvement initiatives.

Job Responsibilities

- Receive customer orders and inquiries via phone, email, and text message.
- Accurately enter new orders, changes, and updates into the operating system.
- Provide clear, proactive communication to customers regarding delivery timing, updates, and adjustments.
- Ensure customers are satisfied with products, services, and the overall delivery experience.
- Dispatch and schedule same‑day and next‑day orders to optimize trucking and resource utilization.
- Monitor on‑time delivery performance and address issues promptly.
- Troubleshoot delivery, service, and job‑site concerns,



providing real‑time solutions.
- Communicate effectively with vendors regarding changes and cancellations.
- Work closely with Scale Operators and Sales teams to ensure commitments can be met.
- Support and promote CRH digital solutions (Customer Portal, E‑ticketing, TREAD, Website).
- Participate in new initiatives and contribute to continuous improvement efforts.
- Anticipate customer needs and deliver exceptional service.
- Work cooperatively across teams to achieve shared goals.
- Effectively manage shifting priorities, ambiguity, and change.
- Follow best practices to provide consistent, high‑quality customer experience.
- Maintain a high standard of conduct with internal and external stakeholders.

Requirements

- Secondary School Diploma or equivalent experience in a business or customer‑focused environment.
- Strong knowledge of aggregate products, market geography, and product applications.
- Proficiency in Microsoft Office, Google Earth, and web‑based systems.
- Prior dispatch experience is an asset.
- Ability to work effectively in a high‑volume, fast‑paced, and time‑sensitive environment.
- Robust organizational skills, detail orientation, and multitasking ability.
- Excellent interpersonal and communication skills.
- Professional and customer‑focused approach.
- Demonstrated problem‑solving and analytical capabilities.
- Safety‑oriented mindset.

EEO Statement

CRH Canada recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2fs8wm

📌 Customer Experience Representative (Acton)
🏢 CRH Canada
📍 Acton