Lead customer engagement as a Customer Experience Operations Manager. Drive system optimization and automation across the customer lifecycle with a solid focus on enhancing service delivery.
This role demands an experienced professional with 8+ years in Customer, Revenue, or Operations roles. You'll manage the tech stack and be the subject matter expert for system configurations in tools like Gainsight and Kantata. Key responsibilities involve workflow design, AI-enabled automation, and operational excellence to ensure best-in-class customer strategies are implemented effectively.
Key Responsibilities:
• Oversee technical administration of customer tech stack
• Optimize workflows, automations, and system configurations
• Design end-to-end workflows across customer journeys
• Drive AI and automation initiatives for efficiency
• Provide system support and training to internal teams
Requirements:
• 8+ years in Customer or Operations roles
• Experience with Gainsight, Kantata, or similar platforms
• Proven record in system configuration and reporting
• Experience with AI and automation in operations
• Strong understanding of customer lifecycle strategies
Leverage your expertise to enhance customer experience, optimize system usage, and innovate workflow processes in this impactful role.
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Apply on Kit Job: kitjob.ca/job/2fs8ul
📌 Customer Experience Operations Lead (Vancouver)
🏢 Hootsuite
📍 Vancouver
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