Become a key player in enhancing customer success as a Senior Manager focused on social media strategies. Build influential relationships and support high-value clients in maximizing their business outcomes.
This remote position requires 5-8 years of account management experience within the tech industry. You’ll engage with Fortune 1000 clientele, using your knowledge of social media trends to guide them toward success. This role emphasizes proactive relationship building and strategic adoption of your tools for lasting impact.
Key Responsibilities:
• Oversee day-to-day management for high-value customer accounts
• Cultivate relationships with various client stakeholders
• Define and track Mutual Account Plans for value-based engagements
• Actively monitor customer account health and progress
• Collaborate across teams to advocate for client needs
Requirements:
• Proven 5-8 years in customer-facing roles, ideally in SaaS
• Strong grasp of social media practices and technologies
• Effective communicator with tech-savvy skills
• Dedication to achieving results and influencing others
• Team-oriented with a cooperative mindset
Drive customer success through influential management, strategic planning, and a commitment to enhancing client relationships.
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Apply on Kit Job: kitjob.ca/job/2fs8nm
📌 Lead Customer Success in Social Media as a Senior Manager (Toronto)
🏢 Hootsuite
📍 Toronto
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